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Leadership |
Listening for Leaders
Kyle Eastham — Lecturer of School of Entrepreneurship in the Spears School of Business at Oklahoma State University
One of the most important communications skills for a leader is the ability to listen. Professional listening includes listening for the message, emotions behind the message, and considering relevant questions. One must be able to hear facts without prejudgment or be distracted by other thoughts. You can improve your skills by being an active listener. This will impact and enhance your leadership ability. This seminar is sponsored by the School of Entrepreneurship and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.3 continuing education units (CEUs) upon completion of this seminar. » KORN FERRY COMPETENCIES Collaborates | Communicates effectively | Manages conflict | Interpersonal savvy | Builds networks | Instills trust
SEMINAR OUTLINE I. Listening: The definition II. Barriers to listening III. Are you a good listener? Costs and benefits related to listening IV. 5 levels of listening A. The gist
VI. Listening pyramid A. New light
B. Other’s emotions C. Nonverbal cues D. Substance E. Clear distractions F. Create safe environment
B. Rebut C. Logic D. Emotion E. Their point of view
VII. Ideas behind listening A. Reflecting B. Probing C. Advising D. Body language VIII. Levels of communicating A. Chitchat to facts B. Opinions, feelings, needs
V. Levels of listening A. Ignore, pretend
B. Selective, attentive C. Empathetic
The Center for the Future of Work in the OSU Spears School of Business offers various certificate programs and customized professional development.
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