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Management |
Power of Influence / …Continued
SEMINAR OUTLINE I. Assessing human interaction A. Keys to influence B. Challenges to human behavior C. Advantages of servant leadership
D. Facts don’t matter if no one believes you II. Key influence factors A. Develop a positive attitude toward conflict B. Managing conflict C. Authority is out—influence is in D. Systematic approach to planning for communication opportunities III. Communication barriers A. Limit the impact of your point of view B. Overcome the bias of others C. Learn to open closed-minds D. Other communication issues IV. Develop a win/win approach to problem solving (managing self-interest) A. Factor in the interests of both sides
B. Look for win/win opportunities C. Learn to make the pie bigger V. Become a persuasive messenger
A. Learn to become more likeable B. Develop a persuasive attitude C. Learn to show more appreciation VI. Avoid creating conflict and confrontations A. You will never prove them wrong B. Avoid confrontations C. Learning to deal with irrational people D. Don’t take things personally
The Center for the Future of Work in the OSU Spears School of Business offers various certificate programs and customized professional development.
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