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Strategy |
Problem Solving
Dr. Marc Tower — Assistant Dean, Innovation Education and Growth, Spears School of Business and Associate Professor of Professional Practice, School of Entrepreneurship
Often individuals as well as organizations find themselves with decision-making problems—trying to solve the same problems with the same solutions. You will discover how to tap individual creativity to help redefine and refocus problems and solutions—how to become a creative problem solver. The techniques of creative problem solving will address conflict resolution, group decision-making, delegation, and leadership roles. Participants earn 0.6 continuing education units (CEUs) upon completion of this seminar. The ability to identify and execute solutions to business problems differentiate high-performing creates competitive advantage. This seminar covers the basics of problems solving including: problem identification, creating possible solutions, choosing the best solution, and implementation and validation. This seminar includes examples and exercises that can apply to any business problem and with the Process Improvement seminar make a powerful combination for solution finding and efficient execution. The seminar’s objective is to provide participants with the basic tools to address business problems with dis- cipline and creativity, beginning with clearly identifying the problem. Correct problem identification is the first step, ensuring problem solving, not just addressing symptoms. Participants will be able to identify problem symptoms and use the symptoms to determine the core problem to solve. You will learn tools and techniques to seek multiple possible solutions, using creativity and diverse sources. Using your best solutions you will then build a project to ensure your solutions are executed for long-term benefit.
This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University.
» KORN FERRY COMPETENCIES Ensures accountability | Manages ambiguity | Collaborates | Decision quality | Drives engagement | Plans and aligns | Drives results | Builds effective teams | Optimizes work processes
SEMINAR OUTLINE I. Identify the problem: Case study (pre- reading) and discussion II. Identify the problem: Team exercise III. Creating solutions: Lecture and discussion
IV. Creating solutions: Team exercise V. Implementing solutions: Lecture and discussion
The Center for the Future of Work in the OSU Spears School of Business offers various certificate programs and customized professional development.
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