39
Business Analytics/Project Management/Information Security |
Business Process Improvement and Project Management
Dr. Marc Tower — Assistant Dean, Innovation Education and Growth, Spears School of Business and Associate Professor of Professional Practice, School of Entrepreneurship
This seminar will provide participants with the basic tools to improve their businesses in meaningful ways. The result is lower costs, fewer errors, more efficient use of resources, better customer service, and more engaged employees from applying these concepts to their business processes. Every business must constantly improve its processes to be successful. This seminar covers the basics of Business Process Improvement, including ter- minology, identifying and selecting projects, planning, management and execution, analysis, and measurement. This seminar includes practical exercises and examples that can apply to any type of business, large or small. Participants will be able to develop and successfully execute Business Process Improvement projects. You will learn basic project management and process mapping, including techniques and tools. You will also learn how to measure the results of work and how to monitor and adjust new processes. This seminar is presented by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants will receive 0.7 con- tinuing education units (CEUs) for this seminar. » KORN FERRY COMPETENCIES Ensures accountability | Manages ambiguity | Collaborates | Decision quality | Drives engagement | Plans and aligns | Drives results | Builds effective teams | Optimizes work processes
SEMINAR OUTLINE
I. Process improvement A. Why process improvement is important B. Defining a process II. Where to start? A. How to select a project B. Goals, scope and management III. Basic concepts
IV. Diagramming a process A. Options B. Tools V. Measuring A. What to measure B. How to measure VI. Analysis and application
A. Time B. Value C. Inertia D. People
VII. Applying changes VIII. Measure and adjust IX. Closing discussion
The Center for the Future of Work in the OSU Spears School of Business offers various certificate programs and customized professional development.
Powered by FlippingBook