Masterclass Catalog

Coaching and Conflict Resolving |

Accountability at Work: How to Eliminate Mediocrity and Increase Productivity Kyle Eastham — Lecturer of School of Entrepreneurship in the Spears School of Business at Oklahoma State University Mediocrity or just getting by or good enough doesn’t cut it in the business world. Your organization cannot settle for good enough. Find out the difficult, but critical steps you must take to get the job done. Begin by learning seven steps to stamp out mediocrity and promote excellence to be more profitable, more productive, and have better employee retention. This seminar is sponsored by the School of Entrepreneurship and the Center for the Future of Work in the Spears School of Business at Oklahoma State University. Participants earn 0.3 continuing education units (CEUs) upon completion of this seminar.

SEMINAR OUTLINE

I. Fire someone

A. Traits and qualities of employees B. How long to teach new employee skills C. Teaching value and qualities Insist on and reward excellence A. How do you define excellence at your workplace? B. What are the expectations of employees? C. How are top performers rewarded? D. How do high-performance organizations obtain excellent performance? A. Responsibilities to your constituents, other employees and taxpayers B. Statistics of the effect of firing in your company C. Keeping your employees out of the bottom rankings year after year Hire character, train skill

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IV. Develop emerging leaders

A. Finding the best set of skills from your employees B. How to make sure you have emerging leaders to cover experienced management

V. Instill pride and ownership in the job

A. Instilling pride in your organization B. Finding ways to promote pride in your organization Find a mentor/Be a mentor A. Mentor relationships can be formal or informal B. Why mentors invest time and energy to help you succeed C. Finding that right mentor that you could benefit from D. Finding that right mentee that could benefit from you

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VII. Be straight forward with employees on performance appraisals

A. Why are supervisors reluctant to be candid with their employees on appraisals B. Find out the messages you are giving to your employees and the workforce C. Defining expectations D. Motivating supervisors to be honest on performance appraisal

» KORN FERRY COMPETENCIES

Ensures accountability | Attracts top talent | Courage | Develops talent | Builds effective teams