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Coaching and Conflict Resolving |
Crucial Communications
Dr. Bryan Edwards — Joe Synar Chair and Professor of Management in the Spears School of Business at Oklahoma State University
Everyone has experienced painful interactions and communications with colleagues. Unfortunately, these interactions are not uncommon. Therefore, many of us simply accept them as part of work and move on set- tling for “peace and pay.” However, if you could turn around such an interaction in a mutually respectful and beneficial manner, wouldn’t you? That is the revolutionary method that is critical to successfully navigating a crucial conversation. Built upon years of managerial research, this instruction on crucial conversations can help you discover where you are stuck, create safe patterns of interactions among colleagues (and other important persons in your life), and move forward to get the most out of your work life (and home life). This seminar will advise business owners, executives, and managers how to communicate more effectively when emotions are involved, the stakes are high, and opinions vary. By better communicating, you will become a more effective leader and thereby positively impact the bottom line of your business. You also will gain knowledge regarding your style under stress. Typically, most individuals move towards verbal silence or towards verbal aggression when faced with a crucial interaction at work. By identifying your style under stress, you can better tackle methods to increasing your skill in successfully navigating crucial interactions. The takeaway will be an eight-step process that you can implement to sharpen your skills. This seminar is presented by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business. Participants earn 0.7 continuing education units (CEUs) upon completion of this seminar. » KORN FERRY COMPETENCIES Action oriented | Communicates effectively | Manages complexity | Courage | Interpersonal savvy | Persuades
SEMINAR OUTLINE
I. Advanced organizer II. Identifying your style under stress (assessment) III. Dialogue is the key IV. Identifying crucial interactions V. Creating mutual respect and purpose VI. Mastering emotions and stories
VII. Speaking persuasively, not abrasively VIII. Listening to others IX. Moving towards action X. Creating participant action plans
The Center for the Future of Work in the OSU Spears School of Business offers various certificate programs and customized professional development.
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