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Coaching and Conflict Resolving |
Managing Confrontations
Dr. Bryan Edwards — Joe Synar Chair and Professor of Management in the Spears School of Business at Oklahoma State University
Is avoiding face-to-face accountability keeping you from getting the results you need? Whatever the issue— from poor performance or unrealistic expectations to lack of teamwork or strained relationships—it is likely that you’re experiencing the effects of a crucial confrontation that’s either avoided or managed poorly. Confrontations are about in-the-moment, face-to-face accountability. Confrontations comprise the very foun- dations of accountability. When they are handled poorly, they result in failed promises, missed expectations, lack of accountability, and bad behavior. Learn how to effectively manage confrontation and make rapid and substantial improvements in the individual, team, and organizational results. This seminar teaches a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resent- ment. We all know someone who has violated expectations, broken promises or performed poorly. Indeed, most organizational failures, team disasters, and family discord are the natural result of chronic problems people have either failed to confront or confronted poorly. Most people do not like confrontation because it seems unpleasant, scary, or threatening. This seminar will teach you to approach confrontations in a different and hopefully more encouraging way. You will learn to hold someone accountable face-to-face by making a clear and direct connection between action and consequences. By so doing, you will be more confident in such situations and motivated to obtain better results and outcomes. Built on years of managerial research, this seminar uses a model that ensures individual and team effective - ness that directly addresses gaps between expectations and performance. Learn to hold people accountable, master face-to-face performance discussions, motivate without using power, enable without taking over, and move to action. It will make you a more effective leader and thereby improve the bottom line of your business. It will also improve the quality of your life, your relationships, and your organization.
By the end of the seminar, business owners, executives, and managers will be able to: • Hold anyone accountable—no matter the person’s power, position, or temperament.
• Master performance discussions—get positive results and maintain good relations along the way. • Motivate without using power—clearly and concisely explain specific, natural consequences and permanently resolve problems.
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The Center for the Future of Work in the OSU Spears School of Business offers various certificate programs and customized professional development.
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