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Coaching and Conflict Resolving |
Managing Confrontations / …Continued
• Enable without taking over—creatively help others avoid excuses, stay on track, and resolve performance barriers. • Move to action—agree on a plan, follow up and engage in good reporting practices, and manage new expectations. This seminar is sponsored by the Department of Management and the Center for Executive and Professional Development in the Spears School of Business at Oklahoma State University. Participants earn 0.6 continuing education units (CEUs) upon completion of this seminar.
» KORN FERRY COMPETENCIES Ensures accountability | Manages conflict | Courage | Persuades | Plans and aligns
SEMINAR OUTLINE
I. Advanced organizer II. Identifying crucial confrontations III. Preparing for a confrontation IV. 6 sources of behavioral influence V. Identify the expectation-performance gap VI. Learn to motivate others VII. Make it easy to keep VIII. Commitments IX. Stay focused and flexible X. Moving towards action XI. Creating participant action plans
The Center for the Future of Work in the OSU Spears School of Business offers various certificate programs and customized professional development.
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