Coaching and Conflict Resolving |
Managing Confrontations Dr. Bryan Edwards — Joe Synar Chair and Professor of Management in the Spears School of Business at Oklahoma State University Avoiding face-to-face accountability often leads to poor performance, unmet expectations, and broken trust. This seminar helps leaders master the art of crucial confrontations—direct, respectful conversations that close performance gaps and strengthen accountability. Through a practical, research-based framework, participants will learn how to confidently address difficult situations, hold others accountable, and drive improved individual, team, and organizational results. The session focuses on making confrontation less intimidating and more effective by linking actions to natural consequences in a clear, constructive way.
WHAT YOU’LL LEARN: Hold anyone accountable—regardless of position or personality Lead productive performance discussions while preserving relationships Motivate without using authority Support others in resolving performance barriers—without taking over
Ideal for business owners, executives, and managers, this seminar builds leadership confidence, enhances workplace relationships, and improves results across the board.
Participants earn 0.6 continuing education units (CEUs) upon completion of this seminar.
I. II. III. Advanced organizer Identifying crucial confrontations Preparing for a confrontation 6 sources of behavioral influence V. Identify the expectation-performance gap VI. Learn to motivate others VII. Make it easy to keep VIII. Commitments IX. Stay focused and flexible X. Moving towards action XI. Creating participant action plans SEMINAR OUTLINE IV.
Ensures accountability | Manages conflict | Courage | Persuades | Plans and aligns » KORN FERRY COMPETENCIES
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