Masterclass Catalog

Communication |

Leveraging Social Styles and Versatility to Improve Negotiations and Decision Making Jennifer Coonce — Assistant Professor of Professional Practice in the Department of Management at the Spears School of Business at Oklahoma State University This advanced communication session builds on behavioral insights to improve collaboration, adaptability, and influence in the workplace. Participants will learn how to identify different social styles, interpret behavioral cues, and adjust their own style to communicate more effectively. The session explores how various styles approach decision-making and how to tailor your communication to build trust and support. A key focus is on versatility—the skill of flexing your behavior to connect with a wider range of people through emotional intelligence and situational awareness.

Ideal for professionals seeking to strengthen workplace relationships and lead with greater impact.

OUTCOMES • Better overall performance • Manage conflict more effectively • Promotion potential • Lead a team more effectively • Impact engagement of direct reports

• Earn trust faster and be more helpful to peers • Build stronger relationships • Work well within a team • Increased ability to coach others

Offered by the Department of Management and the Center for the Future of Work at Oklahoma State University’s Spears School of Business. Participants earn 0.3 CEUs upon completion. Through practical insights and behavior-based models, this course equips individuals to become more persuasive, adaptive, and empathetic communicators in diverse settings.

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