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Table of Contents / …Continued
Mental Wellness: Creating Mental Wellness Literacy.....................................................................................................................68
Networking and Building Profitable Relationships.........................................................................................................................69
Professional Business Email Writing and Etiquette........................................................................................................................71
Strengthening Your Network: Enhancing Professional Relationships......................................................................................72
Words at Work: Business Writing for Success................................................................................................................................73
CUSTOMER SERVICE.............................................................................................................................................74 Delivering Exceptional Customer Service: A Culture of Customer-First.................................................................................75
Design Thinking 101: Driving Successful Customer Relationships.............................................................................................77
Sales Magnetism! Lead Customers to a Decision Through Proving Your Undeniable Value...............................................78
DIVERSITY AND INCLUSION.................................................................................................................................80 Achieving Inclusion Amidst Unconscious Bias, Microaggressions, and Polarized Positions...............................................81
Inclusive Leadership: Undoing Unconscious Bias and Emphasizing Empathy.......................................................................83
INNOVATION......................................................................................................................................................... 84 Becoming an Agile Learner...................................................................................................................................................................85
Creativity Tools for Left-Brain Thinkers..............................................................................................................................................86
Critical Thinking: Think Different and Think Better........................................................................................................................87
LEADERSHIP......................................................................................................................................................... 89 Authentic Leadership: Know Thyself to Lead Thy Team..............................................................................................................90
Building Accountability as a Leader....................................................................................................................................................91
Developing an Agile Workforce............................................................................................................................................................92
Ethics 2.0: Character and Culture.......................................................................................................................................................93
Ethics Awareness: Managing for an Ethical Workplace................................................................................................................94
Good to Great: What’s a Leader to Do?............................................................................................................................................95
Leadership by Question..........................................................................................................................................................................97
Leading Change/Change Management.............................................................................................................................................99
Leading Through Turmoil.......................................................................................................................................................................100
Leading Virtually.......................................................................................................................................................................................101
Leading with Fairness.............................................................................................................................................................................102
The Center for the Future of Work in the OSU Spears School of Business offers various certificate programs and customized professional development.
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