vi
Table of Contents / …Continued
Mental Wellness: Creating Mental Wellness Literacy .....................................................................................................................71
Networking and Building Profitable Relationships ........................................................................................................................72
Professional Business Email Writing and Etiquette .......................................................................................................................73
Strengthening Your Network: Enhancing Professional Relationships .....................................................................................74
Delivering Exceptional Customer Service: A Culture of Customer-First .....................................................................................77 Words at Work: Business Writing for Success ....................................................................................................................................75 CUSTOMER SERVICE ........................................................................................................................................76
Design Thinking 101: Driving Successful Customer Relationships .................................................................................................79
Sales Magnetism! Lead Customers to a Decision Through Proving Your Undeniable Value ................................................80 DIVERSITY AND INCLUSION .............................................................................................................................81 Achieving Inclusion Amidst Unconscious Bias, Microaggressions, and Polarized Positions .................................................82 Inclusive Leadership: Undoing Unconscious Bias and Emphasizing Empathy ..........................................................................83 INNOVATION .....................................................................................................................................................84 Becoming an Agile Learner ...................................................................................................................................................................85
Creativity Tools for Left-Brain Thinkers .............................................................................................................................................86
Critical Thinking: Think Different and Think Better .........................................................................................................................87 LEADERSHIP .....................................................................................................................................................88 Authentic Leadership: Know Thyself to Lead Thy Team ...............................................................................................................89
Building Accountability as a Leader ....................................................................................................................................................90
Developing an Agile Workforce ...........................................................................................................................................................91
Ethics 2.0: Character and Culture .........................................................................................................................................................92
Ethics Awareness: Managing for an Ethical Workplace .................................................................................................................93
Good to Great: What’s a Leader to Do? ..............................................................................................................................................94
Leadership by Question ...........................................................................................................................................................................95
Leading Change/Change Management ...............................................................................................................................................96
Leading Through Turmoil ........................................................................................................................................................................97
Leading Virtually ........................................................................................................................................................................................98
Leading with Fairness ...............................................................................................................................................................................99
6
Powered by FlippingBook