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Table of Contents / …Continued
Words at Work: Business Writing for Success..............................................................................................................75
CUSTOMER SERVICE....................................................................................................................................................76 Delivering Exceptional Customer Service: A Culture of Customer-First...............................................................77
Design Thinking 101: Driving Successful Customer Relationships.........................................................................79
Sales Magnetism! Lead Customers to a Decision Through Proving Your Undeniable Value.............................80
DIVERSITY AND INCLUSION.......................................................................................................................................82 Achieving Inclusion Amidst Unconscious Bias, Microaggressions, and Polarized Positions............................ 83
Inclusive Leadership: Undoing Unconscious Bias and Emphasizing Empathy.................................................... 85
INNOVATION.................................................................................................................................................................. 86 Becoming an Agile Learner...............................................................................................................................................87
Critical Thinking: Think Different and Think Better .................................................................................................... 88
LEADERSHIP................................................................................................................................................................. 90 Authentic Leadership: Know Thyself to Lead Thy Team............................................................................................ 91
Building Accountability as a Leader...............................................................................................................................92
Developing an Agile Workforce........................................................................................................................................93
Ethics 2.0: Character and Culture..................................................................................................................................94
Ethics Awareness: Managing for an Ethical Workplace.............................................................................................95
Good to Great: What’s a Leader to Do?..........................................................................................................................96
Leadership by Question.................................................................................................................................................... 98
Leading Change/Change Management.......................................................................................................................100
Leading Through Turmoil................................................................................................................................................ 101
Leading Virtually...............................................................................................................................................................102
Leading with Fairness......................................................................................................................................................103
Listening for Leaders.......................................................................................................................................................105
Off Scr!pt: Mastering the Art of Business Improv .......................................................................................................106
Organizational Behavior: A Practical Problem-Solving Approach.........................................................................107
The Center for the Future of Work in the OSU Spears School of Business offers various certificate programs and customized professional development.
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